Refund & Cancellation Policy

1. Dookanwale Platform Subscription Cancellation

At Dookanwale, we believe in complete customer satisfaction. We want you to be 100% confident when building your online business with us.

• 3-Day Free Trial: All new merchants can explore and test Dookanwale features completely free for 3 days without entering a credit card or incurring charges.
• 7-Day Money-Back Guarantee: If you purchase an annual subscription plan (Starter, Growth, or Pro) and decide within seven (7) days of purchase that Dookanwale does not meet your business requirements, you are eligible for a 100% full refund of your subscription fee—no questions asked.
• Cancellation Anytime: You can cancel your subscription renewal at any time directly from your Merchant Dashboard or by messaging our support team. Upon cancellation, your store will remain active until the end of your prepaid billing period.

2. Refund Processing Timelines & Methods

Method of Refund: All refunds are issued exclusively to the original payment source used during the transaction. We do not issue cash refunds or third-party bank transfers to comply with Indian anti-money laundering (AML) and RBI regulations.

3. How to Request a Subscription Refund

To request a refund under our 7-day money-back guarantee, please contact our support team using any of the following channels:

4. Non-Refundable Scenarios

Refunds will not be approved in the following circumstances:

• Refund requests submitted after the expiration of the 7-day money-back period.
• Custom domain registration or third-party SSL charges already purchased and provisioned through external registries.
• Accounts suspended or terminated due to violations of our Terms of Service (such as fraudulent activities or listing prohibited items).

5. Customer Orders on Merchant Storefronts

Please note that transactions conducted between end-consumers (shoppers) and independent merchant storefronts (e.g., store.dookanwale.com) are governed by the individual merchant's store policy.

Each merchant establishes their own return windows, return conditions, and cancellation policies in their store dashboard. Shoppers seeking returns for goods purchased from a merchant must contact the respective store owner directly using the phone or WhatsApp contact details displayed on the store's checkout page.

6. Support & Dispute Redressal

For any questions or assistance with an existing refund request: